COVID-19 Update

Published Monday, 23 March 2020 by Customer Services

Dear Customers,

Based on Government advice with regard to reducing non-essential contact, our office is now closed to walk-in customers until further notice. Our phone lines remain open Mon-Fri 9.30am to 5.00pm. Please call 0161 225 1331 for urgent enquiries only.


Please note that due to the COVID-19 pandemic, we are facing unprecedented levels of enquiries from our valued customers. Our priority is to service customers with travel dates within the next 7 days. You may encounter longer waiting times to reach us on the phone and we greatly appreciate your understanding at this difficult time.


Many flights are not operating due to travel restrictions imposed by Government Authorities to control the spread of Coronavirus. 

All flights in and out of Pakistan on all airlines are suspended until 04 APR.

All Emirates flights are to be suspended from 25 MAR for 2 weeks.

All Etihad flights are to be suspended from 25 MAR for 2 weeks.

All Turkish Airlines flights from/to the UK are suspended until 17 APR

Airlines will review the above suspensions and there is no guarantee the suspensions will not be extended. 

For further information relating to other airlines/countries, please call us on 0161 225 1331 or visit the airline website.

*** Most airlines are not offering refunds and are instead offering a credit to be used against future travel ***


Customer Services